Terms of Service

Last updated: 9 October 2026

1. Agreement

These Terms of Service ("Terms") govern access to and use of YourWebsiteCare websites, free tools, accounts, Website Reviews, Website Fixes, Website Care, monitoring features, and related deliverables (the "Services").
By accessing or using the Services, you agree to these Terms and our Privacy Policy.
If you use the Services on behalf of an organization, you confirm that you have authority to bind that organization.
The Services are intended for business, professional, and adult individual users. If you are under 18, you may use the Services only with consent and supervision from a parent or legal guardian.
If you do not agree, do not use the Services.

2. Service provider

YourWebsiteCare is operated by Cheniteli OÜ (registry code 17077395), Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia, EU ("Cheniteli", "we", "us").
Your contractual relationship for the Services is with Cheniteli OÜ.
Delivery may involve vetted independent contractors and subprocessors; contractual responsibility for the Services remains with Cheniteli OÜ.
Questions: support@yourwebsitecare.com.

3. Services and scope

Our current offers include free website checks, one-time Website Reviews and Website Fixes, and monthly Website Care. Some accounts may also have access to monitoring tools or early-access features.
The price, deliverables, timing, supported platform, and limits for paid work are set out in the offer you accept, checkout, proposal, or statement of work. We confirm any work outside that scope before starting it.
Website Care includes the monthly Care Time stated in the accepted offer. We track Care Time in 15-minute increments. Unused time rolls over for one month, up to the monthly allowance, when that offer includes this benefit. Additional work requires your approval.
Automated results and scores are directional guidance only. They are not legal, security certification, accessibility certification, SEO guarantee, compliance, medical, or other regulated professional advice.
Free tools analyze publicly reachable pages. Hands-on reviews, fixes, and care may require access to your website or related services, which we will agree with you separately. We do not make changes outside the agreed scope.
Automatic Pro may be offered through a waitlist or early access. Joining a waitlist is not a paid order and does not guarantee availability, timing, or final features.
We may update, suspend, or discontinue features when reasonably necessary for security, quality, legal compliance, or product evolution.

4. Acceptable use

You may only submit websites, domains, and materials you are authorized to analyze or share with us.
You must not attempt unauthorized access, abuse rate limits, reverse engineer the Services, interfere with operations, or use the Services unlawfully.
You must not use the Services to scan private networks, internal systems, third-party websites without authorization, malware, phishing pages, illegal content, or targets where automated access is prohibited.
You must not submit sensitive personal data, payment card numbers, credentials, health information, government identifiers, or confidential third-party data through free-text fields unless we have expressly agreed a secure process for that data.
You remain responsible for content you submit and for compliance with applicable law and third-party rights.

5. Accounts and security

You are responsible for account credentials and activity under your account.
You must provide accurate information and keep it current.
Notify us without undue delay if you suspect unauthorized account access.

6. Fees, billing, taxes, and renewals

Website Reviews and Website Fixes are generally one-time purchases. Website Care is priced monthly. The accepted offer, checkout, proposal, or statement of work sets the exact price, payment schedule, and any minimum term or onboarding fee.
Prices may be shown in USD or EUR depending on the offer. Applicable taxes, if any, are additional unless stated otherwise.
An ongoing plan renews or continues only if the accepted offer expressly says so. A one-time order does not renew. We will explain the billing frequency and cancellation method before you accept any recurring plan.
Online payments, where offered, may be processed by Mollie or another designated payment provider. Payment card details are handled by the provider under its terms; we do not store full card numbers.
Unless agreed otherwise, scoped work starts after you approve the scope and the agreed payment or invoice arrangement is confirmed.
We may change prices for future orders or future recurring periods with notice as required by the accepted offer and applicable law. A price change does not alter work already purchased.

7. Cancellations, refunds, and consumer rights

You may cancel a recurring plan for future periods by contacting support@yourwebsitecare.com or using an available account control. Any notice period or minimum term will be stated in the accepted offer.
For one-time Reviews and Fixes, changes, cancellation, and any refund depend on the stage of work, the accepted scope, and applicable law. Contact us promptly if you need to cancel.
If you are an EU or EEA consumer buying at a distance, you generally have 14 days to withdraw from an eligible service contract. If you expressly ask us to start during that period and then withdraw before completion, you may owe a proportionate amount for work already performed. The withdrawal right may be lost after the service has been fully performed with your prior express consent and acknowledgment, where applicable law permits.
For business clients, cancellation, refund, and delivery terms may be set in the accepted proposal, order form, or statement of work.
Mandatory consumer rights under the law of your country of residence are not affected by these Terms.

8. Intellectual property

We own and retain all rights in the platform, methodologies, software, branding, templates, and service materials, except for third-party components and your materials.
You retain rights to your pre-existing content, trademarks, and materials you provide.
Upon full payment, you receive a non-exclusive right to use agreed deliverables created specifically for you in your business, including publishing website changes and reports where their intended use calls for it, unless a different license is agreed in writing.
You may not resell or sublicense our proprietary templates, tools, or methodologies outside the agreed deliverables. Third-party components remain subject to their own licenses.

9. Data protection

Our Privacy Policy explains categories of data, purposes, legal bases, retention, subprocessors, international transfers, and your privacy rights.
You are responsible for ensuring that any personal data, website content, analytics exports, or third-party data you submit to us may lawfully be shared for the requested Services.
If a service requires credentials or other sensitive access, we will agree on an appropriate secure way to share it. Do not put passwords or payment card details into general inquiry forms.
For business clients requiring additional terms, a data processing addendum may be provided upon request at support@yourwebsitecare.com.

10. Warranties disclaimer

The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.
We do not warrant uninterrupted availability, error-free operation, or that diagnostics will identify every issue affecting a website.
Nothing in these Terms excludes warranties that cannot be excluded under applicable consumer law.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, goodwill, or business opportunity.
Our total aggregate liability for claims arising from or related to the Services is limited to the amounts paid by you for the affected service in the 12 months before the event giving rise to the claim.
These limits do not apply where prohibited by mandatory law, including certain consumer rights in the EU/EEA.

12. Indemnity

You agree to indemnify and hold harmless Cheniteli OÜ and its affiliates, contractors, and personnel against third-party claims arising from your misuse of the Services, your content, or your violation of law or these Terms, to the extent permitted by applicable law.

13. Suspension and termination

We may suspend or terminate access for material breach, abuse, legal risk, non-payment, or security concerns.
You may stop using the Services at any time. Cancellation and termination effects depend on your plan and any applicable agreement.
If your account is terminated, we may retain limited records where needed for billing, tax, security, dispute resolution, legal compliance, or backup integrity, as described in the Privacy Policy.
Provisions that by nature should survive termination will continue to apply, including payment obligations, intellectual property, disclaimers, liability limits, and indemnity.

14. Governing law and disputes

These Terms are governed by the laws of Estonia, excluding conflict-of-law rules.
If you are a consumer in the EU/EEA, you also benefit from mandatory protections of the law of your country of residence where they apply.
Disputes should first be raised in good faith with support@yourwebsitecare.com.
Unless mandatory consumer law requires otherwise, disputes that cannot be resolved amicably fall under the jurisdiction of the courts of Harju County, Estonia.
EU consumers may have access to national alternative dispute resolution bodies, European Consumer Centres, or court procedures in their country of residence where applicable. We do not commit to a specific voluntary ADR procedure unless mandatory law requires participation.

15. Changes and miscellaneous

We may update these Terms from time to time. Material changes will be posted on this page with an updated date.
Where required by law, we will provide additional notice before material changes take effect. Continued use after the effective date constitutes acceptance where permitted.
If any provision is unenforceable, the remaining provisions remain in effect.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a reorganization, merger, or sale of assets.
We are not liable for failure to perform due to events beyond our reasonable control.
These Terms, together with the Privacy Policy and any applicable order form or statement of work, constitute the entire agreement regarding the Services.

16. Contact

Questions about these Terms: support@yourwebsitecare.com

Cheniteli OÜ, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia, EU.